The Pet Orbit (thepetorbit.com)
Thank you for shopping with The Pet Orbit. If you're not completely satisfied with your purchase, we're here to help.
You have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be:
For health and safety reasons, the following cannot be returned:
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time to appear.
We replace items only if they are defective or damaged. To request an exchange, contact us at the email below.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos, and we'll make it right at no extra cost to you.
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we can't guarantee receipt of returned items.
If you haven't received an approved refund, first check with your bank or card provider, as processing delays are common. If you've done this and still haven't received it, contact us.
Email us at support@thepetorbit.com with your order number and reason for return, and we'll guide you through the process.
