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faqs

We're a team of passionate pet lovers and we're always happy to help. Whether you have a question about a product, need help with your order, or just want to share a cute photo of your pet — we're here for you!*

About Shop

How do I place an order?

Simply browse our store, add your favourite products to your cart, and proceed to checkout. It's that easy! If you need help, our support team is available 24/7.

Can I change or cancel my order after placing it?

You can change or cancel your order within 24 hours of placing it. After that, your order may have already been processed and shipped. Contact us as soon as possible at support@thepetorbit.com.

Do I need an account to shop?

Nope! You can check out as a guest. However, creating an account lets you track orders, save favourites, and get exclusive member deals. 🌟

Is it safe to shop on The Pet Orbit?

Absolutely. Our store uses SSL encryption and secure payment gateways to keep your information 100% safe at all times.

How long does delivery take?

Standard delivery takes 5–15 business days. Express delivery is available at checkout for faster arrival. Delivery times may vary depending on your location.

Do you ship internationally

Yes! We ship worldwide. 🌍 International orders typically arrive within 10–20 business days depending on your country.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. Use it to follow your package every step of the way!

Is shipping free?

We offer free standard shipping on orders over $50. Orders below $50 have a small flat shipping fee applied at checkout.

Are your products safe for pets?

Absolutely! Every product in our store is carefully vetted for safety, quality, and pet-friendliness. We only stock items we would use for our own pets. 💛

Do you sell products for both dogs and cats?

Yes! We have dedicated collections for dogs and cats, plus accessories that work for both. Check out our Dog Toys and Cat Toys sections!

How do I choose the right toy for my pet?

Check the product description for size recommendations and age suitability. Still unsure? Chat with our support team and we'll help you find the perfect match for your furry friend!

Do your GPS locators work in all countries?

Our GPS Pet Locator works in most countries worldwide. We recommend checking your local network compatibility before purchasing. Contact us for country-specific queries.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.

Will I be charged in my local currency?

All prices are displayed in USD. Your bank or payment provider will automatically convert to your local currency at checkout.

How do I contact The Pet Orbit?

You can reach us via email at support@thepetorbit.com, through our live chat on the website, or by filling out our Contact Us form. We respond within 24 hours!